Call Center Trainer

Company Name:
Advantage Sales & Marketing
o Manage the roll-out of inbound call center training programs, utilizing a train-the-trainer approach with each partner and their individual site managers and trainers.
o Educate new and frontline managers on management techniques, using proven methods of coaching to success
o Establish strong relationships with all levels of sales center site leadership
o Tailor communication and learning styles for specific audiences to achieve desired results
o Develop trainers/team managers by improving facilitation skills and classroom effectiveness. Evaluate trainer and trainee performance, making necessary changes to increase performance of the various sales center training organizations
o Act as subject matter expert and training content owner
o Provide feedback on how both training and communication materials are impacting the business

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