Bilingual Customer Care Associate (English / Spanish)

Company Name:
Start date: 2014-10-29T14:06:37.26
Salary period: Annual
Bilingual Customer Care Associate (English / Spanish) Description Creating Strong Relationships by Providing Excellent Customer Service Alorica is currently seeking bright, motivated individuals to join our
valued team of call center agents!
Job Description:
Bilingual Customer Service Representative's objective is to make new
customers highly successful as quickly as possible, and to keep them
satisfied and productive with our products and services on an ongoing
basis. The essential functions listed below are representative of
duties performed by this job title. Duties generally include but are
not limited to the following: Answers customers'
requests, process orders, making adjustments on accounts and
notating concerning services, products and reporting problem areas.Utilizes automated systems to initiate and complete service orders and handle customer requests.Continually maintain working knowledge of all company products, services and promotions.Make recommendations according to customer's needs on upgrades and ratesUtilize operational systems to process purchases of products and services Qualifications The
Bilingual Customer Service Representative will be the primary point of
contact with the customer and will build and maintain a solid
relationship based on responsiveness and trust.
Employment is
based on individual merit and qualifications. Employment opportunities
are provided without regard to race, color, sex, age, marital status,
religion, national origin, disability or veteran status.
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines
Qualifications Position/Skills Requirements: Overtime may be required6 months customer service work experience preferred.Excellent communication and computer skills.Must provide excellent customer service and call handling. Must be able to speak, read and write Spanish and English fluently. To apply, go to: Alorica 1012 Radio Road Durant, OK -916-4548

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