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Customer Care Agent

SUMMARY
This position is responsible for providing exceptional customer service and assistance relating to all aspects of banking which includes account inquiries, Online banking, Visa debit cards, and ATM cards.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
1. Handles incoming calls & emails dealing with a broad range of Customer Service Inquiries.
2. Assists customers with Online banking and Bill Pay.
3. Assists customers with Visa debit card and ATM card maintenance.
ADDITIONAL DUTIES AND RESONSIBILITIES
Completes all required compliance exams on a yearly basis.Adherence to all First United Policies and Procedures.Any other duties assigned by supervisor.Dresses Professionally.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High School Diploma or GED required.Prior banking experience preferred.
Technical/Functional Competencies
Proficiency in Microsoft Word, Excel, and Multi-line phone system.Excellent verbal/written skills.Excellent phone etiquette.Must be dependable and a team player.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

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